If you are working on a non Windows Desktop Device, you may need to download an app from the list below to connect. Once you have the app, use the connector file to initiate a connection. You may be shown some security notifications, these are safe to accept.
For further assistance, see: Understanding the Remote Desktop
For guidance using Remote Desktop with a Mac see Using Remote Desktop on a Mac
For access on a browser based device such as a Chromebook. Use the HTML5 connector:
Login via a browser