

Status: Working Offline
Working offline usually is a choice. Returning to an online work mode is a simple process.
- In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.
NOTES:
- If the background of the Work Offline button is shaded (as shown in the image above), you’re not connected. But if the background is clear, you are connected.
Status: Disconnected
There can be different reasons why you’re disconnected from Outlook. What follows are just a few examples of some of the possible reasons.
- If your Internet connection is working, there might be a problem with the mail server.
- If you can log onto your email from a website—for example, http://outlook.office365.com — check to see whether you can receive and send email that way. If email isn’t working on the website, contact ITS for help.
- If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your connection.
Tips for reconnecting to Outlook
Here are some suggested ways to reconnect to Outlook.
Reset the Work Offline status
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On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.