iPad – Check Remote Desktop Gateway

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If you see the below message, You may need to check that the gateway is setup correctly in the app

When you sign in to Remote desktop on the app for the first time, it will create a entry in the app. This allows you to select the desktop to login to again in the future without having to re-enter configuration. On this entry is 3 vertical dots, tapping these dots will display a menu.

Tapping edit will show you a dialogue. Tap “Additional Options”

Tap “Gateway”

Tap to select “rd.ccs.northants.sch.uk”

To save the change, tap “< Additional Options”, “< Edit Desktop” and then “Save”